According to Gartner’s 2017 CEO survey, the number 2 strategic priority for CEO’s is technology related business change. Not surprising when 47% the same group of CEO’s indicated they are experiencing pressure from their Boards to make progress in digital. Digital transformation is the order of the day. Digital transformation and its impact on the customer experience is the top CIO priority
As always, SAUG Summit is a great opportunity to catch up with customers and other Australian companies running SAP. In particular, to talk about their experiences and future plans and their progress towards automating their SAP DevOps Toolchain. When I was walking around the exhibition hall talking to the other exhibitors several common themes emerged. Namely, SAP DevOps, Agile Development and Digital Transformation. All reflecting the growing trend among SAP IT support teams to increase the volume of change and increase the speed at which it is delivered.
The recent article Ringing Down The Curtain On Change Management Theater by Forrester analyst Charles Betz made me think about the future of SAP change management. What is it going to look like in 3, 5 or 7 years? One thing that is certain is that it won’t look the same as it does today. Over the years, I’ve seen SAP customers go from managing SAP change with spreadsheets, emails and ITSM tickets (and many still do it that way); to ITIL-based, semi-automated processes; and now towards business-driven automated Agile/DevOps practices.
I recently read a great analogy describing Waterfall vs DevOps. While Waterfall requires the team to be driving 4X4 vehicles to deliver their change across a landscape, DevOps requires an automation evangelist to pave smooth roadways so that the delivery team can drive supercars at fast pace across the landscape. One of the keys is around user experience, which has in the past been overlooked by many organizations in the enterprise space.
That’s a wrap at SAPPHIRE NOW 2017! It’s been a brilliant opportunity to learn about SAP trends, SAP roadmaps and customers plans.
Whilst on the show floor we did learn that customers are beginning to think about SAP DevOps and the path to SAP DevOps. Not surprising when almost all confessed to upcoming digital transformation projects and, of course, plans to leverage SAP HANA.
So if you’ve got a minute, take a quick look at this 1 minute video to see insights into SAPPHIRE NOW and SAP DevOps.
Last week an Infographic landed on my desk illustrating recent RedHat sponsored UBM research around the future of business IT applications. What caught my eye was the way the Gartner Bi-Modal IT concept was used to describe the different kinds of IT applications in play, rather than focussing on the way the different application types were managed – perhaps the area we normally speak into.
As an organization’s SAP DevOps processes mature, one would expect to find test failures being picked up earlier in the development process (‘shifting left’). Therefore tracking test failures and the reasons for the test failure is an important mechanism for management to be able to improve agility and speed of delivery. Recently while onsite with a customer, I was asked about a Rev-Trac reporting capacity for tracking rejections during the testing phase.
When your SAP IT support team moves towards a DevOps development approach – which it will sooner or later – there are going to be some technical challenges.
So if you’ve got a minute, take a quick look at this 1 minute video to see these challenges and how they can be overcome.
I’ve had the pleasure of working closely with one of our larger Australian customers over the last few months. Getting insights and providing advise into their ongoing use of Rev-Trac to help them meet their development agility and their DevOps goals has been invaluable. Here is an example.
Over the past few weeks, I’ve been spending time speaking with analysts from a range of firms on this subject of speeding up the enterprise and the conversations have been extremely interesting. One thing I shared with the analysts was our observations of the differential between the percentage of SAP IT support teams that are feeling pressure from the business to ‘speed up’ and the percentage of teams that were doing anything about it.