It is quite common for customers to outsource their SAP system support to external partners or a System Integrator (SI). Last week I visited Mumbai, India to train a new System Integrator team (new SI) to support Rev-Trac on behalf of one of our larger customers. When we looked under the covers to identify how Rev-Trac change control automation was being used, we found some disturbing results.
I’ve spent some time this month familiarizing several customers with Rev-Trac’s free system and process health monitoring tool “GlobalView”. GlobalView is a web based reporting and analysis tool providing Rev-Trac administrators with a wealth of information in and around their … Continued